Opal follows strict rules set by the law (Payment Services Act) in Singapore. We have user protection measures implemented to safeguard & protect 100% of our customer’s funds.

Safeguarding means that, by Singapore’s law (Payment Services Act), Opal must keep all your funds in accounts that are completely separated from the ones we use to operate our business.

So, if anything were to happen to Opal, your money will still be safe and 100% safeguarded with a Tier-1 bank in Singapore.

Your funds are segregated strictly in a trust account with a Tier-1 bank which is safeguarded in Singapore.

Security & data protection is of the highest importance to us. Our platform has the best-in-class security practices to comply with the technology risk management guidelines by MAS Singapore.

• Your data is secure. We implement the highest digital security encryption and access protocols. We also comply with personal data protection regulations in Singapore.
• Access is strictly restricted. Our platform is protected with a user PIN that should be known only to yourself. Transactions also require 2-factor authentication with an OTP that will be sent to your email or phone.
• Accounts can be locked if compromised. Should you lose access or feel that your account has been compromised, please let us know immediately. We will lock your account until security has been re-established.

For more information, you can refer to our Terms & Conditions and policies. If you have specific questions, feel free to let us know by sending an e-mail to: amy@opalpayment.com